PREMIUM SUPPORT SERVICES
Our dedicated support team is available 24/7 to ensure your digital solutions run smoothly. From troubleshooting to optimization, we're here to provide timely and effective assistance.
HOW WE CAN HELP
Choose the support solution that fits your business needs
Essential support during business hours
Enhanced support with faster response times
Priority support with 24/7 coverage
Custom support for large organizations
GET IN TOUCH
Our team is ready to resolve your technical issues
Speak directly with our technical experts for immediate assistance.
+1 (800) TECH-HELP
Available 24/7 for critical issues
Send us a detailed description of your issue for thorough assistance.
support@globaltechsolutions.com
Response within 2 business hours
Connect instantly with our support team for real-time troubleshooting.
Available Monday-Friday: 8AM-8PM EST
CURRENT STATUS
Real-time status of our services and platforms
All systems operational
Running normally
Maintenance in progress
All systems operational
Running normally
Partial outage - investigating
NEED HELP?
Find quick answers to common support questions
Our standard support hours are Monday-Friday, 8 AM to 8 PM EST. For critical issues, we provide 24/7 support for all customers. Enterprise support customers have 24/7 access to our technical team for all issues.
Response times vary based on your support plan and issue priority. For critical issues (system down), we guarantee a response within 30 minutes. High priority issues receive a response within 2 hours, medium priority within 4 business hours, and low priority within 1 business day.
Yes, phone support is available to Pro and Enterprise support customers. Our support hotline is available 24/7 for critical issues. Basic support customers can request a callback during business hours by submitting a support ticket.
To help us resolve your issue quickly, please include: a detailed description of the issue, steps to reproduce the problem, any error messages you've received, screenshots if possible, your browser/device information, and any troubleshooting steps you've already tried.
If you feel your issue isn't being resolved satisfactorily, you can escalate it by asking to speak with a support manager during your call or chat, marking your ticket as "Requires Escalation" in our system, or emailing support-escalation@globaltechsolutions.com.